SCS's Inbound Routing service can offer many advantages to your business.
Calls can be re-pointed to any other destination, by originating number, at busy times, or in a disaster recovery situation.
Important call management information is available, including busy times, missed calls and location of your callers.
This service has online access, giving you complete control, and is available on both geographic and non-geographic numbers.
Available as SCS Inbound Routing, SCS Inbound Routing Intermediate, and SCS Inbound Routing Advanced. Our Inbound services need no capital outlay, can be set up on the network in minutes for maximum flexibility and are incredibly easy to use, thereby increasing the productivity of your business.
Benefits of Inbound Routing
Immediate Set-up – everything is online and directly feeds into our network, giving the ability to instantly create or make changes to call plans, announcements and other features.
No Capital Outlay – no set-up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.
National or Local Presence – grow your business with a number that gives a national or local presence.
Performance Statistics – make informed business decisions with the ability to see where and when your calls are coming from.
Divert on Busy / No Answer / Failover – to ensure you never miss a call.
Time of Day / Day of Week / Date Routing – to suit your business hours.
Call Distribution – load balance your calls across teams or sites.
Area Based Routing – tailor call routing according to your callers numbers.
Call Queuing – to cope with your busy periods using a scalable solution.
Auto Attendant (IVR) / Announcements – to provide callers with menu options for call routing.
Advanced Call Statistics – to measure advertising ROI and productivity.
Call Recording – use for audit trails, compliance, or training purposes.
Voicemail – pick up, share and archive across your sites or teams.
Call Whisper – to personalise call answering according to inbound numbers.
So if you are looking for feature-rich network services that are scalable and cost-effective without the initial outlay, and you want all this through an easy-to-use web interface that allows you to make changes in an instant, we have the right Inbound solution for you.