Due to the ageing copper network in the UK, line faults are a common issue, but in many cases it is hard to establish whether the fault is with the line, the customer equipment, internal wiring or an environmental issue. In order to reach a resolution we would like to be able to engage an Openreach engineer to visit the customer’s site.

When Openreach attend site to investigate a suspected fault, our customers run the risk of being charged £145 for every visit – and in some cases multiple visits are carried out. We want to provide the best level of service possible, without customer’s fearing significant charges.

LineGuard’ can be added to every analogue or ISDN line. With the service in place customers will be protected against Openreach Visit Charges.

With ‘LineGuard’ we can fix faults more quickly AND avoid customers incurring unnecessary charges.

‘LineGuard’ costs just £1.49 per circuit per month.

Openreach Statistics

  • Since Q3 2016, the average time taken to install a line has increased from 38 days to 48 days.
  • The number of circuits being delivered by that original agreed date has dropped from over 90% to only 81%.
  • Circuits taking over 159 to deliver have increased from 0.47% to 7% of orders.
  • Only 82% of faults are fixed within the agreed time, with an average fix time of almost 2 days.


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