Compliance

We are committed to complying with regulatory requirements as well as internal processes and best practice. We fulfil these requirements through training, monitoring, and auditing whilst continually improving our policies and procedures to ensure they reflect any and all changes in legislation. We conduct business in an honest and ethical manner and act professionally, fairly and with integrity at all times.

The compliance program, overseen by a dedicated internal compliance team, is designed to ensure that all employees meet the high standards that we have set for ourselves as well as all applicable laws and regulations.

Below, we have published regulatory information and links to relevant policies and codes of practice that you may find useful:

Ofcom General Condition C7

Ofcom regulates the telecommunications industry by means of the General Conditions of Entitlement. These regulations apply to communications provider offering electronic communications services.

General Condition C7 aims to protection consumers and small business customers during the process of switching their landline and/or broadband services and mobile services.

Full details of General Condition C7 are available here >

Ofcom General Condition C8

General Condition C8 protects consumers and small businesses customer when selling and marketing mobile services.

Review our summary of General Condition C8 here >

A copy of these General Conditions is available free of charge on request.

Mobiles Switching FAQs

For information on our mobiles switching process please click here.